Refund policy

At Nine2Nine, we aim to provide a seamless shopping experience. If something isn’t right, we’re here to assist you.

Returns

We accept returns within 7 days from delivery.

  • Items must be unused, unworn, and in original condition
  • All original tags and packaging must be intact
  • Proof of purchase is required
Items that do not meet these conditions may not be accepted.

Non-Returnable Items

  • Undergarments and swimwear
  • Earrings and selected accessories
  • Sale or clearance items
  • Gift cards

Return Process

  1. Email us at hello@nine2nine.com.au
  2. Include your order number and reason for return
  3. Wait for confirmation before sending your item back

Return Shipping

  • Return shipping costs are shouldered by the customer
  • Shipping fees are non-refundable
  • We recommend using a trackable courier

Refunds

  • Refunds are processed after inspection of returned items
  • Processing time: 5–10 business days
  • Refunds will be issued to the original payment method

Late or Missing Refunds

If your refund hasn’t arrived:

  • Check your bank or payment provider
  • Processing times may vary depending on your bank
  • Contact us if the issue persists

Exchanges

We only replace items that are defective, damaged, or incorrect.

Please contact us within 48 hours of delivery.

Damaged or Incorrect Items

  • Send photos within 48 hours of receiving your order
  • We will arrange a replacement or refund at no extra cost

Contact

Nine2Nine
hello@nine2nine.com.au